Shipping policy

Welcome to myoyku.com! Our goal is to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

Shipment Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). During high-volume periods, processing may take longer. If there is a meaningful delay, we will notify you by email.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout.

United States Delivery Estimate:
After dispatch, delivery typically takes 5 - 10 business days.
Delivery times are estimates and not guarantees. Delays may occur due to carriers, weather, holidays, remote locations, or other factors outside our control.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order ships containing your tracking number(s). Tracking may take 24–48 hours to update after dispatch.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If an incorrect or incomplete address is provided, delivery may be delayed, returned, or lost. If a package is returned due to an address issue or failed delivery attempts, we may offer reshipping (additional fees may apply) or a refund of the item cost only (shipping fees are non-refundable).

Customs, Duties, and Taxes
For international orders (if available), myoyku.com is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item(s), packaging, and shipping label. We will work with you to resolve the issue according to the carrier’s claim process and supplier policies.

Lost or Delayed Packages
Once a package has been handed to the carrier, delivery timing and handling are managed by the carrier. If tracking shows “delivered” but you have not received the package, please check with household members, neighbors, building reception, or your local carrier first. If you still need help, contact us and we will assist.

Returns Policy
Return requests must be submitted within 7 days of delivery. Please review our Return & Refund Policy for full details and eligibility.

Updates
We may update this Shipping Policy from time to time. Changes take effect immediately upon posting.

Country/region

Shipping policy

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